Can you give an eample of what you might have been told by an insurance agent that you later learned to not be true? Since you are asking about Individuals with coverage for pre-eisting conditions, I assume that it is something related to this. The options available to you are going to depend on the details of this pre-eisting condition. Is Blue Cross Blue Shield denying coverage for treatment of these conditions? We can’t speak to the legality of recording your future phone conversations. You can always ask an agent if they give you permission to record the call. Just knowing that you are recording them might reduce the likelihood of them being misleading. — June 29, 2009 @ 10:01 am